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Our Frontline Patient Services Team when calling the practice.

Patient Services Team

Signposting is undertaken by our specially trained Patient Care Advisors. When you call the surgery, you will be asked to give brief details what your call is regarding. This means that instead of automatically being given an appointment with a GP, you will be advised if there is a suitable alternative that may be a better option for you. This will be based on what may be most convenient for you and the particular area of expertise of the health professional involved. If the Patient Services team navigate you to a GP you will be booked for a  telephone triage consultation  in the first instance. If you are signposted for a GP telephone appointment our team will ask you how long you feel you will need with the doctor which will allow for a fuller discussion about your condition.

Our Patient Services Team will not make clinical decisions and have had specific training by our GP partners and Practice Manager to help patients get to the most appropriate service. They are also bound by the same patient confidentiality principles as our clinical staff.

We have a magnificent multidisciplinary front line team attached to the practice and it is vital our frontline staff help you access the best service you require and achieve the best possible outcome for your problem.

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